What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and identity verification documents required to operate your wallet. Payment activity through bKash, Nagad, and Rocket is logged to process transactions, detect irregularities, and maintain accurate account records. We also collect
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device identifiers, IP addresses, and session data each time you connect from a mobile browser or the app. This technical data helps us keep your account secure and deliver a consistent experience whether you are on a Dhaka connection or accessing from elsewhere in Bangladesh. We
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do not sell your personal data to third parties. Data shared with payment processors — including bKash, Nagad, and Rocket — is limited strictly to what those providers need to complete your transaction. Where local law requires us to retain records for a defined period, we
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comply; outside those obligations, we keep data only as long as your account remains active or as needed to resolve disputes. Availability of our services, and the data obligations that come with them, depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.